My phone voice was something that I began developing in early high school without ever really realizing I was prepping myself for my future "career." As a dedicated member of the speech team, I developed a voice which scares the crap out of me just a little, but makes me approachable and friendly-sounding. At least I like to think so.
By the way, I was not only a member of the speech team, but a captain. And a giant nerd. Literally giant before any of the boys had grown in high school. Shocker, I know.
Anyway, My work study job during college involved (wo)manning the phones at a campus office for four years. This is where I really learned about phone voice, whether I'm being yelled at or complimented. Then, right out of college, I had pretty much an admin job so that I could work abroad. Then I got to test out the American phone voice with accents of all kinds. How exciting!
In my current position I also often have to be on the phone trying to talk people into doing things they'd rather not do. Hmmm, that doesn't sound like I want it to. I mean I'm trying to convince people to open up delivery appointments or put 40,000 pounds worth of pies on a truck. In the next hour.
So, my phone voice is all but perfect. Even if I'm incredibly annoyed I like to think no one can tell. If a friend ever happens to call my work line they instantly start laughing. My phone voice is really something that I look forward to shedding someday.
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